Training and Advancement[ About this section ] [ To Top ] Occupations in the computer systems design and related services industry require varying levels of education, but because of the high proportion of workers in professional occupations, the education level of workers in this industry is higher than average. The level of education and type of training required depend on employers' needs, which often are affected by such aspects as local demand for workers, project timelines, and changes in technology and business conditions.
The technical and functional skills listed below are based on general occupational qualifications for Computer Support Specialist-Help Desk commonly recognized by most employers.
Typically, you will not be required to have all of the skills listed to be a successful performer. Recruitment and selection standards for an individual state job must be based on the specific knowledge, skills, and abilities for that job as indicated in the job announcement and job description in the Employee Work Profile.
Teaching others how to do something. Analyzing needs and product requirements to create a design. Determining causes of operating errors and deciding what to do about it.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining the kind of tools and equipment needed to do a job. Watching gauges, dials, or other indicators to make sure a machine is working properly.
Actively looking for ways to help people. The technical and functional knowledge statements listed below are based on general occupational qualifications for Computer Support Specialist-Help Desk commonly recognized by most employers. Typically, you will not be required to have all of the knowledge listed to be a successful performer.
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The technical and functional abilities listed below are based on general occupational qualifications for Computer Support Specialist-Help Desk commonly recognized by most employers.
Typically, you will not be required to have all of the abilities listed to be a successful performer. Listen to and understand information and ideas presented through spoken words and sentences.
Read and understand information and ideas presented in writing. Communicate information and ideas in speaking so others will understand. Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
See details at close range within a few feet of the observer. Speak clearly so others can understand you. Communicate information and ideas in writing so others will understand. Apply general rules to specific problems to produce answers that make sense. Choose the right mathematical methods or formulas to solve a problem.
Come up with a number of ideas about a topic the number of ideas is important, not their quality, correctness, or creativity.
The following is a list of sample tasks typically performed by Computer Support Specialist-Help Desk. Employees in this occupation will not necessarily perform all of the tasks listed. Tasks Answer users' inquiries regarding computer software and hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service.Employment . In , there were about million wage and salary jobs in the computer systems design and related services industry.
While the industry has both large and small firms, the average establishment is relatively small; about 78 percent of establishments .
Computer network architects have to examine data networks and decide how to best connect the networks based on the needs and resources of the organization.
Detail oriented. Computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work attheheels.com experience in related occupation: 5 years or more.
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